How to write a blog your customers actually finish

Most company blogs are written for search engines and read by nobody. A practical approach to writing posts people get to the end of.

2 min read389 words
A desk with a notebook, laptop and a cup of coffee

Most company blogs fail in the same way. Someone picks a keyword, writes twelve hundred words around it, and publishes. The post ranks for a while, nobody reads past the second paragraph, and six months later it quietly stops ranking too.

The problem isn’t effort. It’s that the post was written for a crawler rather than a person.

Start with the question, not the keyword

Every good post answers a question someone actually asked. Not a phrase from a keyword tool — a real question, in the words a customer would use.

The fastest place to find these is your own support inbox. If three people asked something last month, it deserves a post. You already know the answer, you already know which parts confuse people, and you already know what they tried first.

Write the answer in the first paragraph

The instinct is to build up to the answer. Resist it. Put the conclusion at the top and spend the rest of the post explaining, qualifying and showing your work.

Readers who only needed the answer leave satisfied. Readers who wanted depth keep going. Both outcomes are good. Burying the answer under eight paragraphs of preamble only serves the word count.

Cut the throat-clearing

Some patterns to look for in your own drafts:

  • Opening sentences that restate the title
  • “In today’s fast-paced business environment”
  • Any paragraph that could be deleted without changing the meaning
  • Lists that exist to break up text rather than to enumerate anything

A good test: read the post aloud. Anywhere you feel slightly embarrassed, delete.

Show something real

Abstract advice is forgettable. Concrete examples aren’t.

If you’re describing a workflow, show the actual workflow. If you’re claiming something got faster, give the number and say how you measured it. If you got something wrong before you got it right, say so — it’s the most credible thing you can put in a post.

Publish before it’s perfect

The marginal value of your fourth editing pass is close to zero. The marginal value of publishing twice as often is not.

Set a standard you can sustain, hit publish, and improve the post later if it turns out people care about it. Most won’t. The ones that do will tell you exactly what’s missing, usually in your support inbox — which is where the next post comes from anyway.

About the author

Jip

Frontend Developer

Builds the front end at Resolveo, with a preference for shipping less JavaScript rather than more. Writes here about the practical side of performance, accessibility and getting content systems to stay maintainable past month three.

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